Liberty Tax Service is a nationwide chain of tax preparation services with more than 2,500 locations and 12,000 tax professionals. The company offers in-person and online filing, as well as year-round support for those who want help outside of tax season. Its website offers a range of tips, news and helpful articles for consumers. It also includes a search function that allows users to find their nearest office.
The company focuses on making its software easy to use, which is a key differentiator from competitors. Its interface uses a step-by-step interview approach to guide the user. It asks questions about property ownership, dependents and residency throughout the year to determine which forms and schedules are applicable. The software also imports W-2s and other documents to save time and offers real-time refund information. Liberty also provides audit support for its customers, covering any fees that may be imposed by the IRS in case of an error.
Its pricing structure varies, but most packages are around $200. This is a bit higher than the average price for retail tax filings, but it can be lower than other premium options, such as H&R Block.
Unlike most of its competitors, Liberty does not offer a free filing option, though it does allow users to double-check their returns for no cost at one of its more than 3,000 locations. This option is useful for those who have complicated returns and would like a professional to review their work before it is submitted to the IRS.
The company has a variety of methods for receiving refunds, including paper check, direct deposit and a LIBERTYTAX Prepaid Mastercard. Each method comes with its own fees, which can add up quickly. Some consumers complain that Liberty’s refund processing times are slow, which can be frustrating for people who are counting on their money.
There are many other complaints against Liberty Tax, including claims that its staff isn’t knowledgeable enough to prepare taxes or that it makes mistakes in the process. Others say that the service is expensive and is not worth the price.
Some of the more serious complaints against Liberty Tax concern its practices with regard to refund advances. The District’s Attorney General’s Office (OAG) filed a complaint against the company, seeking to order it to stop misleading consumers, pay restitution to impacted District residents and pay civil penalties.
Consumers can file a complaint against Liberty Tax through the OAG’s website, or contact a local office to file a complaint directly with OAG. The agency is investigating the matter to ensure that Liberty Tax Service follows federal and local laws. It is important to know whether a company has a history of violations before using its services. You can check a company’s Better Business Bureau rating and look for past complaints on its website to make sure it is trustworthy. You can also visit your city’s BBB to find reviews of local branches. This can help you decide if it is the best choice for your needs.
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